Director of Customer Experience
Terrie Lynn Harwell brings over 23 years of senior living experience to Abby Senior Living Team. As the Director of Customer Experience, she steers the corporate strategy to deliver an exceptional Resident Experience across every resident touchpoint. Through collaboration with each community’s leadership team, her role is to mentor and coach, while driving resident service and engagement programs that make our communities the favorite choice. She partners with management to develop and implement strategic plans and measures of resident satisfaction and experience programs. Her oversight of compliance initiatives, policies and procedures provides a cohesive standard of service and empathy for all communities, residents and families.
Terrie Lynn is a native Texan and began her senior living career in the late 90’s as an Assisted Living Sales Director in Burleson, Texas. She worked her way into operations serving across the Dallas-Fort Worth, North and West Texas markets as an Executive Director, Regional and District Director, and Director of a CCRC. Her extensive experience in Independent Living, Assisted Living, Memory Care and Long-Term Care, accompanied with her love and passion for serving elders creates the perfect balance for her to champion the Customer Experience for Abby Senior Living’s hospitality-focused organization.